Business process improvement initiatives come in all shapes and sizes. There are certainly times when our business processes need to fundamentally adapt, and we may find ourselves carrying out major process surgery in order to solve a problem or make an improvement. Yet often prevention is better than cause. Perhaps by building our processes in a way that they acknowledge and learn from their environments will mean we can build self-adapting and self-healing processes? 

Or, put differently, by carrying out ‘first aid’ early, we can (in at least some cases) avoid the need for ‘major process surgery’ later.

Does your organization have a process 'First Aid' kit? If not, this e-book is for you.