Business processes in the 21st century are getting more airtime in corporate hallways and boardrooms across the globe, than ever before. From start-ups to mature organizations, from enterprises seeking to optimize existing product delivery to those targeting entry into new regulated markets, the art and science of business process is making its way onto virtually every agenda. In fact neglect to consider business processes in your future thinking, and not only can it break an opportunity, but an entire business too.
One doesn’t need to look far to see the modern power of technology and its influence on bringing businesses processes to life. Nor does one need to search high and low to find one of the many process maturity models embedded into globally accepted and dominant frameworks or standards, like ITIL (IT Infrastructure Library), albeit perhaps arguably CMMI (Capability Maturity Model Integration), which was the ‘original’. It’s the information age; information is everywhere, and where information goes, so too does business process.
And whilst one cannot deny existence of the odd extinctive practice of using cigarette packs and napkins to document even the most core of processes in a business, fortunately in the contemporary world there are business processes languages – yes languages. Languages that are both informal and formal, available at one’s fingertips to blueprint even the most complex, or simple processes around.
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