The failure of business process improvement projects is most often blamed on badly defined or incomplete requirements. Much has been written by industry experts on the practice of business analysis and the unique skills that Business Analysts must possess in order to get requirements right.

This is particularly important in today's economic climate, where it is imperative to correctly define requirements the first time round

This white paper focuses on how to define good requirements rather than who defines them.

The paper describes the different levels of requirements used by business analysts and the characteristics of a "good" requirement that will ensure the success of your business process improvement project.