It is no secret that in many industries there is a sustained shift towards digital delivery of products and services. Consumers increasingly expect the ability to seek information and make a purchase 24/7, and have increasing expectations on how quickly products or services will be delivered. It was not long ago that '28 days for delivery' was a standard mantra amongst mail-order retailers – now many online retailers offer guaranteed next-day delivery, with some offering same day delivery in some areas. In this eBook, Adrian Reed explores the new demands on an organization's business processes caused by an increasing need for immediacy and the shift towards digital delivery of products and services.