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Enterprise Architecture and ITIL: Implementing Service Strategy
About this Resource
In the previous paper “Enterprise Architecture and ITIL: Where is the Value in ITIL?” Trevor Lea-Cox looked at why and under what circumstances Service Management, the focus of ITIL® is important.
Essentially Service Management is important because the concept and use of services is a powerful mechanism for structuring and managing the growth of an organization, including the IT function. As the IT function grows, IT Services reach a level of complexity where they can no longer be managed on an informal basis. ITIL provides the best practice guidelines for managing IT Services on a (progressively) more formal basis.
In this paper Trevor will:
- Review (briefly) the recommendations of ITIL for developing and managing a Service Strategy for IT Services.
- Try to clarify what is meant by an “IT Service”.
- Then apply these principles to managing a small EA department within an IT function.
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