The TM Forum Business Process Framework (eTOM) is recognized as providing significant benefits to organizations that can successfully align to the standard. These are important and tangible benefits: clear, efficient and optimized processes that provide a platform for innovative service delivery, decreased time to market and reduced operational and procurement costs. The challenges that organizations face when deploying eTOM are the same for the adoption of many other standards: Investment in time, investment in money, and ultimately, buy-in from the wider business.
Using a tool that allows you to get started quickly with little user resistance will always help to ‘narrow the odds’ in the battle to keep the investment of time and cost down in any project. Similarly, if the tool can align itself closely with eTOM from the start, project teams will be rewarded with quicker deployment and will be more likely to succeed in adhering to the framework
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