In today’s world, business and technology are inextricably linked. For an organization to stay competitive, it must ensure that its corporate objectives and IT capabilities continue to evolve, no matter how painful this may be. This is where ITIL 4 comes in.
The development of IT services should be driven by an awareness of current processes and management practices within an organization. Otherwise, an IT service management (ITSM) framework will simply waste time, money, and effort. In other words, frameworks must fit businesses.
ITIL 4 is the world’s most popular IT service management framework, having long set a global standard for maximizing the value of IT-powered services. The framework does far more than help users through individual projects; it also creates enduring cultures of continuous improvement and evolution to enable practitioners to keep optimizing the value of IT services and achieving crucial business goals.
Discover everything there is to know about ITIL, including how it could benefit your organization, with this handy guide from Orbus Software.