The beauty of dashboard-based reporting is that virtually anything is possible. The downside to dashboard-based reporting is that virtually anything is possible! With all this freedom at our hands anything can be developed, whether it should be or not.
The aim with this guide is to work through a specific dashboard solution to provide a clear optimal means for monitoring ITIL services and their supporting SLAs.
In this guide I am going to look at designing and developing dashboards with a specific view to maximize their usefulness for ITIL based solutions. By approaching this requirement with fresh eyes I hope to illustrate how a dashboard can be much more than a hodgepodge of charts.
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