Waste, otherwise known as Muda, can be defined as anything that does not add value to the customer. A key concept of waste elimination is understanding the customers’ needs and values in order to define the waste relative to them.

Download your copy for an understanding of the 8 types of waste and the benefit of reducing them. Can you identify these forms of waste within your organization’s processes? and if so, how can you reduce them to make for leaner, more streamlined business processes?

An example (fragment) of waste analysis in a BPMN 2.0 diagram is included.