In this article, Mark Smalley shares his insights on the most important functions of IT.

Earlier this year, I asked my international network to share some thoughts about what should be the biggest priorities for IT staff. I was delighted with the results and am sharing a summary of their thoughts here. Although this article is labeled as an IT4IT resource, it is applicable to multiple domains, including Enterprise Architecture, IT4IT, IT Service Management, IT Governance, and Quality Management.