Analysts often approach assessing organizational process maturity by running workshops or “walking” processes. These approaches can be time consuming and it’s often difficult to consistently measure the maturity of the processes.
In this paper Craig Reid looks at a way to measure organizational process maturity using simple, web-based survey tools.
In summary, he explains:
- Why a process maturity benchmark is of value
- What web-based survey tools can be used and their key features
- What questions to ask to get meaningful results
- How to use the survey on an ongoing basis to quantify improvements