Documentation is part and parcel in the way we do business. From operations manuals, to procedures, to process maps and models, organizations are resplendent with a smorgasbord of pieces of paper and information systems. But, in today’s age of fast moving technology, is process documentation redundant or does it still remain “a necessary evil”?

In this paper, Craig Reid attempts to identify whether process documentation still has any relevance and if so, how to get the best out of it. In particular, Business Process and Procedural Analysts, Business Analysts and Technical Writers can use this white paper to identify what is necessary to document and how to do so effectively.