ITIL is the well-known set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Following on from the first in the Quick Refererence Guide Series focusing on Service Strategy, this instalment covers the Service Design lifecycle phase of ITIL.

ITIL is the well-known set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Businesses require that their services deliver fair and true value. Consequently, it requires that these services must be designed to achieve these business objectives.

Service Design uses the strategies published by Service Strategy into a plan for delivering the business objectives.

ITIL Service Design provides: • Guidance for the design and development of services and service management practices • Design principles and methods for converting strategic objectives into portfolios of services and service assets.

This Quick Reference Guide provides a summary of the Service Design lifecycle for Information Technology Infrastructure Library, more commonly ITIL. The information contained is derived from the Axelos ITIL Foundation Handbook and supplemented from the ITIL Service Strategy Lifecycle publication. The document is based on ITIL 2011.

Login to continue reading or register to download the guide.