The next in the ITIL series looks at the 4 P's. Many designs, plans and projects fail through a lack of preparation and management. The implementation of IT Service Management, and Service Design in particular is about preparing and planning the effective use of People, Products, Partners and Processes.

The next in the ITIL series looks at the 4 P's. Many designs, plans and projects fail through a lack of preparation and management. The implementation of IT Service Management, and Service Design in particular is about preparing and planning the effective use of People, Products, Partners and Processes.