The previous paper in this series highlighted the boundary limit of ‘hard systems’ – that an engineering approach excludes consideration of psychological, social and cultural factors, and makes a key assumption that there is one ‘version of the truth’.
In this paper Ceri Williams explores that boundary more closely through the eyes of an Enterprise Architect in a set of challenging situations. Through storytelling, he describes how an Enterprise Architect can and must transcend the limits of an engineering approach and embrace multiple, inconsistent versions of the truth – making Enterprise Architecture accessible.