Arnold Aranez is the Business Process Improvement Practice Lead for SMS Management & Technology based in Hong Kong. SMS are a strategic IT partner of Cathay Pacific Airways. In this paper, Arnold catches up with Leyton Brownlie, Architecture/BPM Practice Manager for Cathay Pacific Airways (CPA), to discuss why CPA chose iServer as their requirements management and business process management tool.

The paper considers the benefits of using a requirements management tool particularly for organizations maturing in their management of requirements and how to go about selecting one. Some of the benefits include:

• Reduction in time to generate requirements

• Reduction in time to market new or updated products

• Improved quality and consistency of requirements

• Reduction in costs

• Increased levels of customer satisfaction