An exploration of the APQC PCF in detail and examples of how to apply the framework in your business.

Given the difficulties faced in many economies around the world, many businesses have turned to making do with the limited resources at their disposal. There are a number of ways of achieving this objective, such as:

• Investigating the use of new technologies to reduce costs;
• Simplifying business operations by reducing waste;
• Developing new approaches and products to provide a strategic advantage over their competitors

Each of these scenarios requires your business or organization to understand your processes in more detail than most organizations do now. It may seem daunting for many Small to Medium sized Business (SMB’s) compared to larger businesses and corporations, but learning to document business process and the availability of simple tools to achieve it are well within the reach of all businesses and companies, regardless of size. Knowing how to get started, however, is often seen as the hardest problem.

This white paper is primarily targeted at SMB’s as they are less able to afford Management Consultants to assist them. However, the principles outlined in this paper are relevant to businesses and organizations of all sizes.

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