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Unravelling Business Process Tangles
About this Resource
A business process tangle occurs when the journey from one end of a process to another is broken, unclear or loops back on itself in duplicated tasks. Tangles also occur when processes fail to follow a straight line between receiving customer requirements and eventually providing the required output to the customer.
This is a characteristic that many businesses face when carrying out their business process improvement projects. Once process investigation and mapping starts, the hidden complexity of the process landscape becomes apparent. The size of the task required to untangle and improve the processes can then appear daunting and impossible.
In this paper, Brian Hunt shares his observations on why these tangles occur and describes his approach to untangling them.
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