What is the right service desk structure for your organization? ITIL 2011 offers a wide selection of service management templates to follow – here are our Top 5!

Making sure you have a solid service desk structure for your organization is essential for success. It makes sure you’re using your team’s time in the best way possible, and puts customer satisfaction at the top of your priorities.

But what is the right structure for your organization? ITIL 2011 offers a wide selection of service management templates to follow –  here are our Top 5!