Understand how to use BPMN to model processes and measure outcomes

One question that often pops up when we use an approach like BPMN to model existing processes is, “where do we start?”. Putting it differently, we might ask, “how do we know how our processes currently work?”.

Understanding the current state can help us to effectively monitor and measure our processes (in terms of efficiency, effectiveness, and spotting variances). It can also help us to spot opportunities for improvement.