A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Web Service Definition Language

    The Web Service Definition Language (WSDL) defines services as collections of network endpoints, or ports.
  • Webservice

    In the context of a Service Orientated Architecture, a Web Service is a type of service with encapsulated logic that is used for processing structured data into different applications, regardless of technology environment.
  • Voice of the Customer

    The "voice of the customer" is the term used to describe the stated and unstated needs or requirements of the customer.
  • Uncontrolled Flow

    An Uncontrolled Flow is a flow that proceeds without dependencies or conditional expressions.
  • Trigger

    A Trigger is a mechanism that detects an occurrence and can cause additional processing in response, such as the start of a business Process.
  • Transaction

    A Transaction is a sub-process that represents a set of coordinated activities carried out by independent, loosely-coupled systems in accordance with a contractually defined business relationship.
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