Glossary.

At its most basic, Information Technology refers to the use of technology to process data into information.

An Intermediate Event is an event that occurs after a Process has been started, but before the process ends.

Interoperability relates to ability of diverse environments, systems and organizations to work together.

A Join is a point in the Process where two or more parallel Sequence Flow paths are combined into one Sequence Flow path.

A Kaizen is a Japanese term that refers to a long-term approach that systematically seeks to achieve small incremental changes in processes in order to improve efficiency and quality.

Kanban, from a Japanese word for visible card or record, was developed by Taiichi Ohno at Toyota and refers to the use of visual management tools.