A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Viewpoint

    A Viewpoint is a definition of the perspective from which a view is taken.
  • Voice of the Customer

    The "voice of the customer" is the term used to describe the stated and unstated needs or requirements of the customer.
  • Web Service Definition Language

    The Web Service Definition Language (WSDL) defines services as collections of network endpoints, or ports.
  • Webservice

    In the context of a Service Orientated Architecture, a Web Service is a type of service with encapsulated logic that is used for processing structured data into different applications, regardless of technology environment.
  • Work Package

    A Work Package is set of actions identified to achieve one or more objectives for the business.
  • Workflow

    Workflow is an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information.
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