Glossary.

A Viewpoint is a definition of the perspective from which a view is taken.

The "voice of the customer" is the term used to describe the stated and unstated needs or requirements of the customer.

The Web Service Definition Language (WSDL) defines services as collections of network endpoints, or ports.

In the context of a Service Orientated Architecture, a Web Service is a type of service with encapsulated logic that is used for processing structured data into different applications, regardless of technology environment.

A Work Package is set of actions identified to achieve one or more objectives for the business.

Workflow is an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information.