Glossary
A helpful A-Z glossary listing key Business and IT
transformation terms and technical definitions.
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Abstract Process
An Abstract Process represents interactions between a private business process and another process or participant. -
Abstraction
Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content. -
Activity
An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task. -
Activity Cost Worksheet
Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities. -
Actor
An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system. -
Ad Hoc Workflow System
An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next. -
Administrative Workflow Systems
An Administrative Workflow System is a type of workflow system that tracks what individuals do and assign new tasks based on a defined set of rules. -
Affinity Diagram
Affinity Diagrams are a tool used to organize and present large amounts of data (such as ideas, issues, solutions, problems) into sets of logical categories based on their perceived relationships. -
Application
An Application is used to represent an operational IT system, which is providing functions and services needed by business users to undertake their processes. -
Application Platform
An Application Platform is the collection of hardware and software technology components required to support applications.
Arrow Energy
Arrow Energy is an incorporated joint venture between Shell and PetroChina that operates gas and power assets. They aim to be the most competitive and respected developer of unconventional gas value chains in Australia.
With plans to grow ten-fold in the coming years, Arrow Energy’s IT team recognizes that they need to expand the technology and process support they currently provide to support the firm’s expansion ambitions.
Arrow already use iServer365 to provide Business Process Management and have big plans to extend its use. Arrow aim to cover a much broader range of processes and create an Enterprise Architecture remit to support the business during the significant growth phase.
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