Capability - Definition

A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions.

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A business Capability defines what an organization needs to undertake as the means of achieving its strategy, in terms of the 'what' rather than the 'how'. Capbilities are typically expressed in general and high-level terms and generally require a combination of organization, people, processes, and technology to be achieved. For example, marketing, customer contact, or outbound telemarketing.

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