What We Do
- Orbus TV
- Sign In
Critical to Quality (CTQs) - Definition
A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions.
Use the search below to begin.
Critical to Quality (CTQs)
Critical to Quality (CTQs) are key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. They align improvement or design efforts with customer requirements.
CTQs are what the customer expects of a product... the spoken needs of the customer. The customer may often express this in plain English, but it is up to us to convert them to measurable terms using tools such as DFMEA, etc.
Related to: BPA
Last Updated: 12/20/2017 1:02:01 AM
Microsoft®, Visio® and Office® are all registered trademarks of Microsoft Corporation. The Open Group®, ArchiMate®, TOGAF® are registered trademarks of The Open Group. IT4IT™ is a trademark of The Open Group. ITIL® and PRINCE® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Copyright © AXELOS Limited 2016 All rights reserved. Material is reproduced under license from AXELOS. COBIT® is a registered trademark of ISACA and the IT Governance Institute, and material is reproduced under license from ISACA.