Glossary.

A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

Back to Glossary

Critical Quality

Critical to Quality (CTQs) are key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. They align improvement or design efforts with customer requirements.

CTQs are what the customer expects of a product... the spoken needs of the customer. The customer may often express this in plain English, but it is up to us to convert them to measurable terms using tools such as DFMEA, etc.

Unlocking the Power of Effective Application Portfolio Management
Unlocking the Power of Effective Application Portfolio Management
Find out More
SourceAmerica
Find out More
Orbus Live_The Future is Now 2023 Predictions_WC_432x300
The Future is Now: 2023 Predictions and Insights
Find out More