Glossary.

A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

Back to Glossary

Critical Quality

Critical to Quality (CTQs) are key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. They align improvement or design efforts with customer requirements.

CTQs are what the customer expects of a product... the spoken needs of the customer. The customer may often express this in plain English, but it is up to us to convert them to measurable terms using tools such as DFMEA, etc.

Planning for AI Evolution in the Short and Long Term
Planning for AI Evolution in the Short and Long Term
Find out More
How to Create and Analyze a RACI Matrix
How to Create and Analyze a RACI Matrix
Find out More
Mature Enterprise Architecture and How to Get There
Mature Enterprise Architecture and How to Get There
Find out More

Are you ready to
architect your digital future?

Book a demo