A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Abstract Process

    An Abstract Process represents interactions between a private business process and another process or participant.
  • Abstraction

    Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content.
  • Activity

    An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task.
  • Activity Cost Worksheet

    Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities.
  • Actor

    An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system.
  • Ad Hoc Workflow System

    An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.

Quick Reference Guide: APQC Process Classification Framework

Jun 11, 2014, 00:00 AM by David Jones
Quick reference guides offering a better understanding of the APQC Classification Framework.

In David Jones and Roderick Brown’s recently published Quick Reference Guide: Business Process Frameworks, they outlined the main Business Process Frameworks commonly in use. In this paper they take a look at the APQC Process Classification Framework.

The APQC’s Process Classification Framework (PCF) has been around for just over 20 years, with the first version created in 1992. The PCF is arguably the most well-known and possibly most commonly used Business Process Framework. The APQC PCF is published as a generic cross industry framework and 11 industry specific frameworks.

The PCF is widely used but few people fully understand how it is structured and what other things it can be used for, such as benchmarking. In this guide, David Jones and Roderick Brown cover some of these topics to give a better understanding of the framework.