Glossary.

A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Abstract Process

    An Abstract Process represents interactions between a private business process and another process or participant.
  • Abstraction

    Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content.
  • Activity

    An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task.
  • Activity Cost Worksheet

    Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities.
  • Actor

    An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system.
  • Ad Hoc Workflow System

    An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.

Quick Reference Guide: ITIL Framework

Nov 20, 2013, 00:00 AM by David Jones
In this paper, David Jones and Roderick Brown provide a useful Quick Reference Guide for organizations using ITIL® to improve their quality of service delivery while also lowering costs. The set of processes and best practices highlighted in this paper aim to drive both effective and efficient IT service outcomes.

In David Jones and Roderick Brown’s recently published White Paper, ‘Quick Reference Guide: Business Process Frameworks’, they outlined the main Business Process Frameworks commonly in use. In this Quick Reference Guide, they cover the ITIL® (Information Technology Infrastructure Library) Framework.

ITIL® is arguably the most well-known and highly regarded process framework covering IT related processes. ITIL® is a reference model developed and managed by the UK Government; the owner of ITIL® is currently listed as HM Government. Like several other of the frameworks that have been covered in the Quick Reference Guides, ITIL® has become the de facto standard framework for IT Service Management.

In this paper, David Jones and Roderick Brown provide a useful Quick Reference Guide for organizations using ITIL® to improve their quality of service delivery while also lowering costs. The set of processes and best practices highlighted in this paper aim to drive both effective and efficient IT service outcomes.

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