Glossary.

A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Abstract Process

    An Abstract Process represents interactions between a private business process and another process or participant.
  • Abstraction

    Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content.
  • Activity

    An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task.
  • Activity Cost Worksheet

    Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities.
  • Actor

    An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system.
  • Ad Hoc Workflow System

    An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.

Quick Reference Guide ITIL Service Design

Oct 21, 2015, 00:00 AM by David Jones
ITIL is the well-known set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Following on from the first in the Quick Refererence Guide Series focusing on Service Strategy, this instalment covers the Service Design lifecycle phase of ITIL.

ITIL is the well-known set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Businesses require that their services deliver fair and true value. Consequently, it requires that these services must be designed to achieve these business objectives.

Service Design uses the strategies published by Service Strategy into a plan for delivering the business objectives.

ITIL Service Design provides: • Guidance for the design and development of services and service management practices • Design principles and methods for converting strategic objectives into portfolios of services and service assets.

This Quick Reference Guide provides a summary of the Service Design lifecycle for Information Technology Infrastructure Library, more commonly ITIL. The information contained is derived from the Axelos ITIL Foundation Handbook and supplemented from the ITIL Service Strategy Lifecycle publication. The document is based on ITIL 2011.

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