Glossary.
A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..
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Abstract Process
An Abstract Process represents interactions between a private business process and another process or participant. -
Abstraction
Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content. -
Activity
An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task. -
Activity Cost Worksheet
Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities. -
Actor
An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system. -
Ad Hoc Workflow System
An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.
Quick Reference Guide ITIL Service Operations
Mar 16, 2016, 00:00 AM
by
David Jones
Service Operation is the phase in the ITIL service management lifecycle that is responsible for business-as-usual activities. Download a free quick reference guide for ITIL Service Operations.
Following on from the Quick Refererence Guide focusing on Service Design, this installment covers the Service Operations lifecycle phase of ITIL.
Service Operation is the phase in the ITIL service management lifecycle that is responsible for business-as-usual activities. It can be viewed as the ‘factory’ of IT. This implies a closer focus on the day-to-day activities and infrastructure that are used to deliver services. The overriding purpose of service operation is to deliver and support services. Management of the infrastructure and the operational activities must always support this purpose.