Glossary.

A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Actor

    An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system.
  • Activity Cost Worksheet

    Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities.
  • Activity

    An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task.
  • Abstraction

    Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content.
  • Abstract Process

    An Abstract Process represents interactions between a private business process and another process or participant.
  • Application Platform

    An Application Platform is the collection of hardware and software technology components required to support applications.

Quick Reference Guide ITIL Service Operations

Mar 16, 2016, 00:00 AM by David Jones
Service Operation is the phase in the ITIL service management lifecycle that is responsible for business-as-usual activities. Download a free quick reference guide for ITIL Service Operations.

Following on from the Quick Refererence Guide focusing on Service Design, this installment covers the Service Operations lifecycle phase of ITIL.

Service Operation is the phase in the ITIL service management lifecycle that is responsible for business-as-usual activities. It can be viewed as the ‘factory’ of IT. This implies a closer focus on the day-to-day activities and infrastructure that are used to deliver services. The overriding purpose of service operation is to deliver and support services. Management of the infrastructure and the operational activities must always support this purpose.

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