Glossary.
A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..
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Abstract Process
An Abstract Process represents interactions between a private business process and another process or participant. -
Abstraction
Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content. -
Activity
An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task. -
Activity Cost Worksheet
Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities. -
Actor
An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system. -
Ad Hoc Workflow System
An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.
Quick Reference Guide ITIL Service Strategy
This Quick Reference Guide provides a thorough overview of the Service Strategy lifecycle for the Information Technology Infrastructure Library, more commonly known as ITIL. The information contained is derived from the Axelos ITIL Foundation Handbook and supplemented from the ITIL Service Strategy Lifecycle publication. The document is based on ITIL 2011.
Service Strategy is usually seen as not only the starting or entry point of the overall ITIL service lifecycle, but also the core of the overall ITIL service lifecycle. Within the ITIL service lifecycle, Service Strategy sets the stage for developing the capabilities and services to achieve the desired strategy of the provider of service.
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