A helpful A-Z glossary listing key Business and IT transformation terms and technical definitions..

  • Abstract Process

    An Abstract Process represents interactions between a private business process and another process or participant.
  • Abstraction

    Abstraction is a technique for producing a high-level summarization or generalization of more complex or detailed topics or content.
  • Activity

    An Activity is work performed by an organization using business processes. An activity can be atomic or non-atomic (compound). Types of activities used within Process Models include Process, Sub-Process, and Task.
  • Activity Cost Worksheet

    Activity Cost Worksheets are a matrix that are used to analyze various costs of a set of activities.
  • Actor

    An Actor is a normally used to define a physical or quasi-physical entity, such as a person, organization, or system.
  • Ad Hoc Workflow System

    An Ad Hoc Workflow System is a type of workflow system that waits on users to indicate what should happen next.

Quick Reference Guide: TM Forums eTOM Model

Oct 3, 2013, 00:00 AM by David Jones
A Quick Reference Guide to help organizations with the eTOM® model.

In David Jones and Roderick Brown’s recently published White Paper, ‘Quick Reference Guide: Business Process Frameworks’, they outlined the main Business Process Frameworks commonly in use. In this next installment in the series of Quick Reference Guides, they cover the enhanced Telecom Operations Model, more commonly known as eTOM® .

eTOM is unlike any other of the Business Process Frameworks that have been previously covered. This is because eTOM is only one part, the Business Process part, of a set of frameworks, called Frameworx.  Frameworx was developed by an organization called TM Forum, formerly called the TeleManagement Forum and the Network Management Forum.

In this paper, David Jones and Roderick Brown provide a useful Quick Reference Guide for organizations using eTOM, demonstrating how the framework can help to rapidly solve business issues in critical areas, such as business management and security.