Voice of the Customer - Definition

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Voice of the Customer

The "voice of the customer" is a term used to describe the stated and unstated needs or requirements of the customer.

The voice of the customer can be captured in a variety of ways, such as direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, complaint logs, etc.

Related to: System.Linq.Enumerable+WhereSelectArrayIterator`2[System.String,System.String]

Last Updated: 11/20/2018 7:00:04 AM

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