Glossary
A helpful A-Z glossary listing key Business and IT
transformation terms and technical definitions.
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Voice of the Customer
The "voice of the customer" is a term used to describe the stated and unstated needs or requirements of the customer.
The voice of the customer can be captured in a variety of ways, such as direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, complaint logs, etc.
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Our Customers Have Spoken
Gartner Peer Insights Customers’ Choice distinctions recognize vendors and products that are highly rated by their customers. The data we’ve collected represents a top-level synthesis of vendor software products most valued by IT Enterprise
professionals.
