When managing or seeking to improve a business process there is often a focus, quite rightly, on the way that the process works. This understanding can be gained through developing a process model which elaborates the granular detail of each task, and enables us to gain a valuable view of how work flows through the organization. This model will enable us to visualize and highlight any anomalies and to seek ways of improving and optimizing the process further.
Process management initiatives often focus, quite rightly, on the process architecture within an organisation. Yet data underpins processes and is very much the 'life blood' of the organisation. It is all too common to find data spread across an organisation, with people desperately trying to achieve a 'single view of the customer.