Discovering How to Utilize ITIL 4’s Practices – Orbus Software

ITIL May 19, 2023

In this article, we examine ITIL 4's concept of a 'practice'.

ITIL 4 has introduced the concept of a 'practice', but what does this mean? The framework offers 34 of them, subdivided into practices for general management, service management, and technical management.

In this article, ITSM Expert Mark Smalley introduces value streams and processes, along with how to avoid the associated pitfalls.