iServer provides a complete set of ITIL best practice process diagrams modeled in BPMN 2.0, together with supporting documentation and resources. The ITIL model is based upon the ITIL 2011 documentation and spans all of the ITIL disciplines.
Orbus Software provide an accredited iServer Accelerator for ITIL 2011 – a complete set of ITIL best practice process diagrams modeled in BPMN 2.0, together with supporting documentation and resources, embedded in your iServer repository.
The ITIL Accelerator reduces the time spent when modelling ITIL compliant processes by up to 80%. This lets organizations adapt these best practice standards instead of creating them from scratch, saving manual effort and the associated costs.
Over 100 Visio diagrams are provided, covering every process within ITIL. Not only can you save months of manual effort, but you can be confident that you are starting with an accurate, licensed interpretation of the documentation to ensure best alignment with ITIL best practices.
The ITIL accelerator provides the complete reference model, which includes items such as; stages, lifecycles, data and roles and their relationships to the ITIL processes. This means you can make decisions faster and more accurately by understanding the impact of changes to you IT Services.
Service management teams need to make their ITIL processes available to the wider business so they can be used as a daily reference. With iServer’s Portal and Publisher modules you are able to publish the entire set of ITIL processes on to the intranet, creating a complete online reference guide for the business. This increases the visibility, understanding and implementation speed of your ITIL compliant processes.
The ITIL accelerator comes pre-loaded with a number of views and reports to save you time on documenting and implanting ITIL, including:
1. RACI matrices
2. ITIL Process Documentation Reports
3. Relationship views (E.G. Tasks presented by Role)
And finally, for organisations who are new to ITIL and want help getting started, a variety of resources are provided to raise awareness and improve understanding of the standard. We offer posters, white papers, e-learning and "how to guides", all of which will help teams understand, implement and benefit from ITIL.