Organizations struggle to gain visibility and alignment into their IT portfolios, with EAs and IT Ops Teams often having different views of the world. iServer365 integration with ServiceNow helps organizations get the best of both worlds, with a straightforward and out-of-the-box method of synchronising IT portfolio data between both systems - for a shared understanding of the landscape and better collaboration.
In this Orbinar, Orbus Software’s Senior Sales Consultant Sean Cleary and Principal Consultant Reda Gadiri explore the ins and outs of the EA and ServiceNow, and answer your most pressing questions:
- Why is integrating EA tooling with ServiceNow important and possible?
- What does it offer beyond stand alone CMDB?
- What are best practices in this type of intergation?
- What outcomes can this tool help deliver?