Why choose Orbus

We exist to empower enterprises to successfully manage complex change.

Our vision is to help enterprises to close the void between strategy and execution. Smarter. Faster



Where we came from and where we are going

Founded in 2004, we have over 19 years’ experience in enabling customers to architect their digital transformations. Today we are proud to serve more than 600 organizations in multiple industry sectors, and 60,000 end users across 48 countries. We are the leading enterprise architecture solution for government and public agencies globally, and excel in regulated industries. We are especially proud of being recognized by Gartner and Forrester for customer-focus in  product and service excellence.



the year we were founded

+19 years

experience in digital transformation


leading brands trust us in multiple sectors


users rely on our software




We believe the future of our customers is in safe hands. We have developed a great platform, supported by our customers - and our aim is to ensure they are at the center of what we do. And, we recognise this can only be delivered by a dedicated, smart and committed bunch of people (Orbies!). We have that focus, and will always continue to support our people-first culture.


What sets us apart

Orbus Infinity Microsoft Integration

01. Combines Microsoft specialism with turnkey solutions

OrbusInfinity natively integrates Microsoft Teams, SharePoint, Power BI and Power Automate features. Orbus has also created a portfolio of more than 70 templated self-service (or guided) solutions that are use-case-based — from business strategy to IT operations — to reduce time to value.


Discover OrbusInfinity

02. Variable product, pricing and marketing approach

Orbus has different sales and delivery strategies to address client-specific situations. These strategies include regional licensing models combined with client maturity-based solutions, differentiated for technology- or business-focused organizations.


Learn about our pricing

OrbusInfinity screen illustration showing global applications capability
Orbus Infinity Framework Templates

03. Extensive industry standards and framework templates reduce learning curve and adoption

OrbusInfinity includes industry standards-based diagram and model templates for a wide variety of needs, including government, finance, insurance, healthcare, telecom, as well as generic BIZBOK industry models. In combination with a variety of role-based modeling capabilities, it reduces time to adopt and benefit from the product.

Comparison table

How are we different?


Strong EA heritage✔️
Microsoft 365 interoperability✔️
Cloud and hosted versions✔️✔️✔️cloud mainly✔️
Global and local✔️✔️✔️✔️✔️
Forrester Wave, Gartner Magic Quadrant and Voice of the Customer Leader✔️   ✔️

customer satisfaction

Our mission is to exceed customer expectations

Consultancy Services

Orbus consultants are unmatched in their expertise and professionalism, providing 360 degree services across all industries. This is evidenced by industry leading Customer Satisfaction scores from over 500 organizations globally.


Consultancy CSAT Score


Consultancy Knowledgeability


Consultancy Effectiveness

Orbus Infinity Consultancy Services
Orbus Infinity Technical Support

Technical Support

Orbus' goal is and always has been to provide the best technical support to any customer, anywhere in the world and our customers respond with excellent satisfaction ratings across all global regions


Support CSAT Score


Response Times within SLA


Tickets resolved ratio


Gartner Customer Choice Winners for the last 5 years

Orbus is way ahead of the competition on the Gartner Peer Insights platform


We are known as Orbies

A diverse mix of outstanding talent, creating and delivering maximum value to our customers.



Create the career you love with the team at Orbus

We understand the human connection between people and technology. Why not join us?


Enterprise Architecture

Financial Demands of the Digital Age

Executive Summary

In February 2022, Orbus Software surveyed 1,000 IT decision-makers across the UK and the US to determine the extent they are affected by technical debt. 

The survey revealed that the pandemic had a strong effect on the rising numbers of technical debt, with four in five IT decision-makers saying that spending on technology has increased since the start of the pandemic in March 2020. 71% claim that the increase is due to a rising number of employees practicing hybrid and remote working, followed by 69% seeing an increase due to rising technology costs. 

The survey also found that most decision-makers aim to plan ahead, with eight in ten claiming their technology purchases were pre-planned, and 45% stating they wish to fix both short and long-term issues with new technologies. The large majority of decision-makers, an impressive 95%, have a technology roadmap in place to help make informed technology purchases. These most commonly last for the next six (26%) or twelve months (37%). Meanwhile, 14% have an 18-month roadmap in place and 19% have one for two years or even longer.

Alongside this, a significant four-fifths of decision-makers either have - or are planning to - onboard an Enterprise Architecture (EA) tool to plan future technology purchases. 87% of US decision-makers and 74% in the UK are already making plans to onboard an EA tool.

Four in five have seen an increase in tech spend

Over four in five (85%) IT decision-makers say that their companies' spend on technology has increased since the beginning of the pandemic, rising by 42.5% on average. Though 12% say this has increased by over 75%

These increases are due to a number of reasons. Seven in ten (71%) say spending has increased due to more people working from home or practising hybrid working. 69% have seen an increase due to rising technology costs, and 56% have seen an increase in spending due to new IT regulation. 

Eight in ten spent on pre-planned purchases

The large majority (95%) have a technology roadmap in place to help make informed technology purchases with these most commonly lasting for the next six (26%) or twelve months (37%). However, 14% have an 18-month roadmap in place and 19% for two years or even longer.

With this in mind, eight in ten (79%) say that either all or most of the technology purchases their business has made over the past 24 months have been pre-planned, compared to 13% who say the majority of their technology purchases have been last minute. Those in the UK are more likely to have made last-minute purchases compared to their US counterparts (17% v 9%).

The technology itself though was more likely bought on to fix a mix of both short and long-term issues (45%), with 34% saying the majority of their purchases were to solve long term issues and 19% for short-term problems.

Despite making more last-minute purchases, those in the UK are more likely to have bought technology to solve long term issues than those in the US (38% v 31%). Considering the technology that has been onboarded over the last year, half (51%) say that most of this has brought tangible value or return on investment, while just 30% say that all the tech has brought a tangible value to the company.

There is always a risk of technology drift, in which there is an increased gap between what companies are trying to do and what they actually achieve. Worryingly, three fifths (62%) of IT decision makers say they currently experience this in their organization.

Four fifths have, or plan to, onboard an EA tool

In the last 24 months, four-fifths (80%) say their company has either onboarded (34%) or has made plans to onboard (46%) an Enterprise Architecture tool to plan future technology and software purchases.

Those in the US are most likely to have bought, or made plans, to bring this onboard (87%) compared to three-quarters of those in the UK (74%).

Of this group, almost half (47%) onboarded due to rising technology costs, 46% wanted to reduce the gap between IT and business stakeholders, 41% are bringing it in due to increasing complexities and 39% say they need to gain greater visibility before moving to the cloud. 

On this research, Michael D'Onofrio, CEO at Orbus Software, commented: “The past two years have undoubtedly elevated the importance of technology, yet this technology drift – where there is a growing gap between what companies are trying to do and what they actually achieve – is causing significant problems. Despite spending increasing, not even a third of organizations can state it has delivered a tangible value. We are currently in a period of significant friction, and organizations are needing to pivot frequently. Because of this, organizations need reliable core services that give them visibility, reliability, and agility. It’s vital to have a tool that can give companies visibility and insight. Without Enterprise Architecture, the challenges faced by IT teams will continue to get out of hand.”


About the Research

The survey was conducted by OPINIUM in February 2022.

The study surveyed 1,000 IT decision-makers working in companies with 100+ employees across the UK and the US to determine the extent they are affected by technical debt. 

OPINIUM is an award winning strategic insight agency built on the belief that in a world of uncertainty and complexity, success depends on the ability to stay on pulse of what people think, feel and do. Creative and inquisitive, we are passionate about empowering our clients to make the decisions that matter. We work with organisations to define and overcome strategic challenges – helping them to get to grips with the world in which their brands operate. We use the right approach and methodology to deliver robust insights, strategic counsel and targeted recommendations that generate change and positive outcomes.