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Why choose Orbus

We exist to empower enterprises to successfully manage complex change.

Our vision is to help enterprises to close the void between strategy and execution. Smarter. Faster

OrbusInfinity

YOU’RE IN SAFE HANDS

Where we came from and where we are going

Founded in 2004, we have over 19 years’ experience in enabling customers to architect their digital transformations. Today we are proud to serve more than 600 organizations in multiple industry sectors, and 60,000 end users across 48 countries. We are the leading enterprise architecture solution for government and public agencies globally, and excel in regulated industries. We are especially proud of being recognized by Gartner and Forrester for customer-focus in  product and service excellence.

 

2004

the year we were founded

+19 years

experience in digital transformation

+600

leading brands trust us in multiple sectors

+60,000

users rely on our software

48

countries

 

We believe the future of our customers is in safe hands. We have developed a great platform, supported by our customers - and our aim is to ensure they are at the center of what we do. And, we recognise this can only be delivered by a dedicated, smart and committed bunch of people (Orbies!). We have that focus, and will always continue to support our people-first culture.


About Orbus Our Solutions

 

Strengths

What sets us apart

Orbus Infinity Microsoft Integration

01. Combines Microsoft specialism with turnkey solutions

OrbusInfinity natively integrates Microsoft Teams, SharePoint, Power BI and Power Automate features. Orbus has also created a portfolio of more than 70 templated self-service (or guided) solutions that are use-case-based — from business strategy to IT operations — to reduce time to value.

 

Discover OrbusInfinity

02. Variable product, pricing and marketing approach

Orbus has different sales and delivery strategies to address client-specific situations. These strategies include regional licensing models combined with client maturity-based solutions, differentiated for technology- or business-focused organizations.

 

Learn about our pricing

OrbusInfinity screen illustration showing global applications capability
Orbus Infinity Framework Templates

03. Extensive industry standards and framework templates reduce learning curve and adoption

OrbusInfinity includes industry standards-based diagram and model templates for a wide variety of needs, including government, finance, insurance, healthcare, telecom, as well as generic BIZBOK industry models. In combination with a variety of role-based modeling capabilities, it reduces time to adopt and benefit from the product.

Comparison table

How are we different?

 

FeatureOrbusInfinityCOMPETITOR ACOMPETITOR BCOMPETITOR LCOMPETITOR M
Strong EA heritage✔️
✔️
✔️
Microsoft 365 interoperability✔️
limitedlimitedlimited
Cloud and hosted versions✔️✔️✔️cloud mainly✔️
Global and local✔️✔️✔️✔️✔️
Forrester Wave, Gartner Magic Quadrant and Voice of the Customer Leader✔️   ✔️

customer satisfaction

Our mission is to exceed customer expectations

Consultancy Services

Orbus consultants are unmatched in their expertise and professionalism, providing 360 degree services across all industries. This is evidenced by industry leading Customer Satisfaction scores from over 500 organizations globally.

4.8

Consultancy CSAT Score

4.8

Consultancy Knowledgeability

4.8

Consultancy Effectiveness

Orbus Infinity Consultancy Services
Orbus Infinity Technical Support

Technical Support

Orbus' goal is and always has been to provide the best technical support to any customer, anywhere in the world and our customers respond with excellent satisfaction ratings across all global regions

4.8

Support CSAT Score

100%

Response Times within SLA

100%

Tickets resolved ratio

OUR CUSTOMERS HAVE SPOKEN

OrbusInfinity
4.8
OrbusSoftware
4.8
OrbusSoftware
4.9

Gartner Customer Choice Winners for the last 5 years

Orbus is way ahead of the competition on the Gartner Peer Insights platform

gartnerpeerinsightscustomerschoice2019
gartnerpeerinsightscustomerschoice2020
gartnerpeerinsightscustomerschoice2021
gartnerpeerinsightscustomerschoice2022
gartnerpeerinsightscustomerschoice2023

OUR TEAM

We are known as Orbies

A diverse mix of outstanding talent, creating and delivering maximum value to our customers.

Meet our team
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Careers

Create the career you love with the team at Orbus

We understand the human connection between people and technology. Why not join us?

Discover your next role
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Gartner Voice of the Customer Posits iServer as the EA Tool of Choice

Why Do Consumers Rank Orbus So Highly?

In January 2019, Orbus Software was the only enterprise architecture vendor to attain the Gartner Peer Insights Customers’ Choice Distinction. We believe the recently published Voice of the Customer paper elucidates why.

Designed as a compliment to the Customer’s Choice, the paper consolidates all user reviews from the previous calendar year (2018), and drills into user feedback; examining the strengths and weakness of major products on the market, as well supplying the logic behind Gartner’s methodology.

We are delighted to announce that in every category Orbus either equaled or exceeded the average rating. Given the high volume of reviews – over 200 – the trustworthiness and reliability of this feedback is dramatically increased. According to the research, ‘the more reviews a vendor receives, the more likely it is that you can trust a summary rating.’

What Does This Mean for You?

We believe that Gartner Peer Insights is a valuable resource for customers as it allows you to peruse specific reviews, as well as make direct comparisons between vendors. Consequently, you can find users who had similar requirements and faced similar challenges to see what they thought of a given company or product.


The Voice of the Customer report focuses on the customer experience of implementing and operating a solution, and is not simply a 3rd party opinion. Moreover, you can trust the report, as reviews are anonymous, encouraging honest opinions without fear of reprisals. Similarly, all reviews are validated by Gartner before being approved and published, so you can be confident that reviewers do not have any association to the vendor or conflict of interest.

The Current State of the Enterprise Architecture Market

Within the report, Gartner define enterprise architecture tools as, ‘software applications designed to support enterprise architects and other business and IT stakeholders with strategically driven planning, analysis, design and execution.’ Such tools they suggest, should, ‘support strategic and tactical decision making by capturing and connecting context and information across business, information, solution and technology domains along with other relevant architectural viewpoints.’

Against this backdrop, Orbus have excelled, building upon our position as Challenger in the 2018 Magic Quadrant for Enterprise Architecture Tools. In the Voice of the Customer, Orbus are the only vendor in the Customer’s Choice Zone – the top right quadrant – which is based on number of reviews and overall score to provide a balanced end-user view of the market.

In every category, Orbus, and our iServer product, possessed the most reviews and either equaled or exceeded the average rating. The 36 categories in which we were graded included overall rating, willingness to recommend, product capabilities, evaluation and contracting, integration and deployment, and service and support. 


So if you want to see for yourself why Orbus scored so highly with our customers, why not a book a free demo today?


Source: Gartner, Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture Tools, Peer Contributors, 8 March 2019.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner Magic Quadrant for Enterprise Architecture Tools, Samantha Searle, Marc Kerremans, 22 October 2018