Why choose Orbus

We exist to empower enterprises to successfully manage complex change.

Our vision is to help enterprises to close the void between strategy and execution. Smarter. Faster



Where we came from and where we are going

Founded in 2004, we have over 19 years’ experience in enabling customers to architect their digital transformations. Today we are proud to serve more than 600 organizations in multiple industry sectors, and 60,000 end users across 48 countries. We are the leading enterprise architecture solution for government and public agencies globally, and excel in regulated industries. We are especially proud of being recognized by Gartner and Forrester for customer-focus in  product and service excellence.



the year we were founded

+19 years

experience in digital transformation


leading brands trust us in multiple sectors


users rely on our software




We believe the future of our customers is in safe hands. We have developed a great platform, supported by our customers - and our aim is to ensure they are at the center of what we do. And, we recognise this can only be delivered by a dedicated, smart and committed bunch of people (Orbies!). We have that focus, and will always continue to support our people-first culture.


What sets us apart

Orbus Infinity Microsoft Integration

01. Combines Microsoft specialism with turnkey solutions

OrbusInfinity natively integrates Microsoft Teams, SharePoint, Power BI and Power Automate features. Orbus has also created a portfolio of more than 70 templated self-service (or guided) solutions that are use-case-based — from business strategy to IT operations — to reduce time to value.


Discover OrbusInfinity

02. Variable product, pricing and marketing approach

Orbus has different sales and delivery strategies to address client-specific situations. These strategies include regional licensing models combined with client maturity-based solutions, differentiated for technology- or business-focused organizations.


Learn about our pricing

OrbusInfinity screen illustration showing global applications capability
Orbus Infinity Framework Templates

03. Extensive industry standards and framework templates reduce learning curve and adoption

OrbusInfinity includes industry standards-based diagram and model templates for a wide variety of needs, including government, finance, insurance, healthcare, telecom, as well as generic BIZBOK industry models. In combination with a variety of role-based modeling capabilities, it reduces time to adopt and benefit from the product.

Comparison table

How are we different?


Strong EA heritage✔️
Microsoft 365 interoperability✔️
Cloud and hosted versions✔️✔️✔️cloud mainly✔️
Global and local✔️✔️✔️✔️✔️
Forrester Wave, Gartner Magic Quadrant and Voice of the Customer Leader✔️   ✔️

customer satisfaction

Our mission is to exceed customer expectations

Consultancy Services

Orbus consultants are unmatched in their expertise and professionalism, providing 360 degree services across all industries. This is evidenced by industry leading Customer Satisfaction scores from over 500 organizations globally.


Consultancy CSAT Score


Consultancy Knowledgeability


Consultancy Effectiveness

Orbus Infinity Consultancy Services
Orbus Infinity Technical Support

Technical Support

Orbus' goal is and always has been to provide the best technical support to any customer, anywhere in the world and our customers respond with excellent satisfaction ratings across all global regions


Support CSAT Score


Response Times within SLA


Tickets resolved ratio


Gartner Customer Choice Winners for the last 5 years

Orbus is way ahead of the competition on the Gartner Peer Insights platform


We are known as Orbies

A diverse mix of outstanding talent, creating and delivering maximum value to our customers.



Create the career you love with the team at Orbus

We understand the human connection between people and technology. Why not join us?


Enterprise Architecture

Orbus Attain Distinction in Gartner Peer Insights Customers’ Choice for Enterprise Architecture Tools

We are the only vendor to be awarded with a distinction in 2019

On Thursday 17th January, Orbus Software were named as the Gartner Peer Insights Customers’ Choice for Enterprise Architecture Tools. This recognition is based on user feedback, and having achieved over 120 five star reviews – more than anyone else in the category – we’re excited to be the only enterprise architecture vendor to receive a distinction.

This distinction naturally follows on from our 2017 and 2018 Gartner Peer Insights Customers’ Choice Gold Award. It reflects our continued effort and investment into customer experience over the past three years, since Gartner launched this distinction. During this period, we have significantly expanded the Orbus customer team and continue to ensure ease of use within the iServer product. Beyond the recognition from Gartner Peer Insights, we have also seen tangible results in this area with our customer retention rating currently at 92%.

For organizations looking to attain a distinction rating, Gartner implemented strict entry requirements, necessitating more than 50 published reviews about the product and an average user rating over 4.2. With a total of 209 reviews as of January 2019, Orbus Software has an average of 4.5 stars.

The reviews are submitted anonymously by users who are asked a series of questions about the company and product, including whether or not they would recommend it. We are grateful to our customers for submitting reviews; feedback on both Orbus Software and our iServer product has been very favorable.

Having strived to deliver a customer-centric approach we are delighted with comments that describe our support as ‘outstanding’ and ‘excellent’, and reference the ‘excellent level of service during the evaluation and post implementation.’

orbus staff

Orbus Staff Celebrate Gartner Customers' Choice Distinction

Beyond the customer service, we also strive to provide a world class product, and several reviews focused on iServer’s ease of use and functionality, which is both ‘powerful’ and ‘flexible’, as well as ‘easy to install, configure and manage.’

Indeed, many of the reviews highlight this combination of customer service and product capabilities: ‘it is the complete package of the software and services we are provided that make it a success.’

Looking forward we are excited about what the future holds and the role iServer can play in shaping organizations’ digital transformations. As we move into 2019, we will continue to invest and work hard on delivering a ‘great product, training and support,’ ensuring that our customers can make the most of their enterprise architecture initiatives.

You can read all our verified customer reviews by accessing the Gartner Peer Insights website here.

If you'd like to see first hand how iServer could make a difference to your organization, you can request a free demo.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.