Why choose Orbus

We exist to empower enterprises to successfully manage complex change.

Our vision is to help enterprises to close the void between strategy and execution. Smarter. Faster

OrbusInfinity

YOU’RE IN SAFE HANDS

Where we came from and where we are going

Founded in 2004, we have over 19 years’ experience in enabling customers to architect their digital transformations. Today we are proud to serve more than 600 organizations in multiple industry sectors, and 60,000 end users across 48 countries. We are the leading enterprise architecture solution for government and public agencies globally, and excel in regulated industries. We are especially proud of being recognized by Gartner and Forrester for customer-focus in  product and service excellence.

 

2004

the year we were founded

+19 years

experience in digital transformation

+600

leading brands trust us in multiple sectors

+60,000

users rely on our software

48

countries

 

We believe the future of our customers is in safe hands. We have developed a great platform, supported by our customers - and our aim is to ensure they are at the center of what we do. And, we recognise this can only be delivered by a dedicated, smart and committed bunch of people (Orbies!). We have that focus, and will always continue to support our people-first culture.

Strengths

What sets us apart

Orbus Infinity Microsoft Integration

01. Combine Microsoft specialism with turnkey solutions

OrbusInfinity natively integrates Microsoft Teams, SharePoint, Power BI and Power Automate features. Orbus has also created a portfolio of more than 70 templated self-service (or guided) solutions that are use-case-based — from business strategy to IT operations — to reduce time to value.

 

Discover OrbusInfinity

02. Variable product, pricing and marketing approach

Orbus has different sales and delivery strategies to address client-specific situations. These strategies include regional licensing models combined with client maturity-based solutions, differentiated for technology- or business-focused organizations.

 

Learn about our pricing

enterprise transformation platform
Orbus Infinity Framework Templates

03. Extensive industry standards and framework templates reduce learning curve and adoption

OrbusInfinity includes industry standards-based diagram and model templates for a wide variety of needs, including government, finance, insurance, healthcare, telecom, as well as generic BIZBOK industry models. In combination with a variety of role-based modeling capabilities, it reduces time to adopt and benefit from the product.

Comparison table

How are we different?

 

FeatureOrbusInfinityCOMPETITOR ACOMPETITOR BCOMPETITOR LCOMPETITOR M
Strong EA heritage✔️
✔️
✔️
Microsoft 365 interoperability✔️
limitedlimitedlimited
Cloud and hosted versions✔️✔️✔️cloud mainly✔️
Global and local✔️✔️✔️✔️✔️
Forrester Wave, Gartner Magic Quadrant and Voice of the Customer Leader✔️   ✔️

customer satisfaction

Our mission is to exceed customer expectations

Consultancy Services

Orbus consultants are unmatched in their expertise and professionalism, providing 360 degree services across all industries. This is evidenced by industry leading Customer Satisfaction scores from over 500 organizations globally.

4.8

Consultancy CSAT Score

4.8

Consultancy Knowledgeability

4.8

Consultancy Effectiveness

Orbus Infinity Consultancy Services
Orbus Infinity Technical Support

Technical Support

Orbus' goal is and always has been to provide the best technical support to any customer, anywhere in the world and our customers respond with excellent satisfaction ratings across all global regions

4.8

Support CSAT Score

100%

Response Times within SLA

100%

Tickets resolved ratio

OUR CUSTOMERS HAVE SPOKEN

Gartner Customer Choice Winners for the past 7 years

Orbus is way ahead of the competition on the Gartner Peer Insights platform

OUR TEAM

We are known as Orbies

A diverse mix of outstanding talent, creating and delivering maximum value to our customers.

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Careers

Create the career you love with the team at Orbus

We understand the human connection between people and technology. Why not join us?

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Orbus Software recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for Enterprise Architecture Tools

 

Orbus Software, a leading provider of enterprise architecture and decision intelligence solutions, has been recognized as a Gartner Peer Insights Customers’ Choice in the 2023 Voice of the Customer for Enterprise Architecture Tools report. We believe this recognition is a testament to the company's commitment to delivering outstanding user experiences and solidifies its position as a trusted leader in the industry. 

Our customers' satisfaction speaks volumes, and we're proud to have received verified ratings across various categories. With a 'Willingness to Recommend' rating of 96% based on 68 overall reviews as of March 2023, our customers have expressed overwhelming satisfaction with our offerings.

The positive feedback from our user base has been incredible. We have received an impressive average rating of 4.7 out of 5. We're especially thrilled to see that 72% of those reviews awarded us 5 stars, which we believe highlights the high level of customer satisfaction. 

We've also received recognition for our Product Capabilities, Sales Experience, Deployment Experience, and Support Experience, with ratings of 4.6, 4.7, 4.7, and 4.8 out of 5, respectively. 

This recognition as a Customers' Choice places us in the upper-right quadrant of the "Voice of the Customer" quadrant, which means we meet or exceed both the market average Overall Experience and the market average User Interest and Adoption. By consistently delivering exceptional solutions and providing exemplary customer support, we believe we have solidified our position as a leader in the industry. 

Our CEO, Gareth Burton, expressed his gratitude, stating, “We are honored to be recognized as a Gartner Peer Insights Customers' Choice. We believe this recognition reaffirms our dedication to customer satisfaction and validates the value our solutions bring to organizations worldwide. We remain committed to innovating and delivering cutting-edge products that address our customers' evolving needs.” 

For IT decision-makers, Gartner Peer Insights' Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. We feel it's important to note that the report only includes vendors with 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the specified 18-month submission period. We're proud to be recognized alongside other vendors such as Bizzdesign, BOC Group, Enterprise Architecture Solutions, LeanIX, MEGA International, and ValueBlue. 

Download the full report to get a closer look at the enterprise architecture tools landscape and find out what customers are saying 

Check out some of our reviews on Gartner Peer Insights here

Gartner, Voice of the Customer for Enterprise Architecture Tools, Peer Contributors, 31 May 2023. GARTNER  is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark , of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.  

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.