Orbus Excels in Customer Satisfaction
Exceeding customer expectations is our mission, but don't just take our word for it...
Gartner Customer Choice Winners for the last 5 years
Orbus is way ahead of the competition on the Gartner Peer Insights platform
89%
Recommendation Rate
374
Verified Reviews
4.6
out of 5
Average Score
Over 200
5-Star Reviews
Orbus receives unprecedented customer satisfaction scores
Demonstrating the quality of customer service
Figures last updated: April 1, 2021
4.5
out of 5
Product
4.4
out of 5
Consultancy
4.6
out of 5
Technical Support
4.4
out of 5
Online Training
Online Training
Orbus offers an unparalleled range and quality of certified business & IT training courses to complement our product offering and accelerate skill-set development for our customers and end-users
4.8
out of 5
Ease of Enrolment
97%
Completion Rate
4.7
out of 5
Effectiveness of Training
Consultancy Services
Orbus consultants are unparalleled in their expertise and professionalism, providing 360 degree services across all industries. This is evidenced by industry leading Customer Satisfaction scores from over 500 organisations globally
Their consultants and service delivery staff were always very helpful and prompt to respond to queries.
Head of Development, Energy and Utilities
4.8
out of 5
Consultancy CSAT Score
4.8
out of 5
Consultancy Knowledgeability
4.8
out of 5
Consultancy Effectiveness
Technical Support
Orbus' goal is and always has been to provide the best technical support to any customer, anywhere in the world and our customers respond with excellent satisfaction ratings across all global regions
Orbus personnel have always gone the extra mile to ensure service delivery.
Business Architect, Finance
4.8
out of 5
Support CSAT Score
100%
Response Times within SLA
100%
Tickets Solved Ratio
Product Value
Users literally stunned at the simplicity of use.
Enterprise Architect, Energy and Utilities
4.8
out of 5
Product CSAT Score
4.8
out of 5
Ease of Deployment
4.7
out of 5
Ease of Integration
Microsoft®, Visio® and Office® are all registered trademarks of Microsoft Corporation. The Open Group®, ArchiMate®, TOGAF® are registered trademarks of The Open Group. IT4IT™ is a trademark of The Open Group. ITIL® and
PRINCE® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Copyright © AXELOS Limited 2016 All rights reserved. Material is reproduced under license from AXELOS. COBIT® is a registered
trademark of ISACA and the IT Governance Institute, and material is reproduced under license from ISACA.