Orbus Excels in Customer Satisfaction

Exceeding customer expectations is our mission, but don't just take our word for it...

Gartner Customer Choice Winners for the last 4 years

Orbus is way ahead of the competition on GPI

89%

 

Recommendation Rate

374

 

Verified Reviews

4.6

out of 5

Average Score

Over 200

 

5-Star Reviews

Orbus receives unprecedented customer satisfaction scores which evidences the quality of customer service post-purchase.

Figures last updated: April 1, 2021

4.5

out of 5

Product

4.4

out of 5

Consultancy

4.6

out of 5

Technical Support

4.4

out of 5

Online Training

Online Training

No other vendor offers the range and quality of certified business and IT training courses to complement it's product offering and accelerate skill-set development for our customers and end-users

4.8

out of 5

Ease of Enrolment

97%

 

Completion Rate

4.7

out of 5

Effectiveness of Training

Consultancy Services

Orbus consultants are unparalleled in their expertise and professionalism, providing 360 degree services across all industries. This is evidenced by industry leading Customer Satisfaction scores from over 500 organisations globally

Their consultants and service delivery staff were always very helpful and prompt to respond to queries.


Head of Development, Energy and Utilities

4.8

out of 5

Consultancy CSAT Score

4.8

out of 5

Consultancy Knowledgeability

4.8

out of 5

Consultancy Effectiveness

Technical Support

Orbus' goal is and always has been to provide the best technical support to any customer, anywhere in the world and our customers respond with excellent satisfaction ratings across all global regions

Orbus personnel have always gone the extra mile to ensure service delivery.


Business Architect, Finance

4.8

out of 5

Support CSAT Score

100%

 

Response Times within SLA

100%

 

Tickets Solved Ratio

Product Value

Users literally stunned at the simplicity of use.


Enterprise Architect, Energy and Utilities

4.8

out of 5

Product CSAT Score

4.8

out of 5

Ease of Deployment

4.7

out of 5

Ease of Integration