iServer provides a complete set of ITIL best practice process diagrams modeled in BPMN 2.0, together with supporting documentation and resources. The ITIL model is based upon the ITIL 2011 documentation and spans all of the ITIL disciplines.

The ITIL 2011 Best Practice framework provides comprehensive guidance on effective ITSM. The ITIL 2011 Accelerator from Orbus Software contains comprehensive information on the ITIL five phase approach to service management, with defined processes and tasks, inputs and outputs, detailed descriptions, objectives, as well as the roles involved in the management and maintenance of IT services for the business.