What is ITIL?

ITIL is a set of best practices for aligning IT with business need

Book a Demo

ITIL 2011 Accelerator

ITIL is the Information Technology Infrastructure Library owned by AXELOS. ITIL is a set of best practices for IT Service Management that aligns IT services to meet the needs of the business.

ITIL stands for Information Technology Infrastructure Library, and is owned by AXELOS®. The framework is not based on any technology platform and is vendor neutral, which allows for easy adoption by any organization globally.

ITIL is non-prescriptive and recommends an approach of adopt and adapt to meet the specific needs of individual organizations. It offers robust, mature and time tested best practices that can be applied to all types of service organizations. It is based on a set of practices for IT Service Management that focus on both internal and external capabilities, processes, and functions that align with IT services to meet the needs of the business.

ITIL 2011 also describes the Phase Structure Overview. This consists of five IT Service Management Lifecycle Stages, Stage Models, Process Models and Sub-Process Models. ITIL processes cover the entire ITSM lifecycle described as development of the service strategy. This includes designing the services to be offered, deploying and transitioning these services, and managing service operations. It also ensures that processes are effective and efficient through continuous process improvement.

Learn how ITIL can help you improve your IT service management activities.

Title / Statement 


Title / Statement 


Resource download

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.


Are you ready to architect your digital future?


Book a free demonstration of iServer365 to see how it can solve your governance, risk and compliance issues


Discuss your requirements

Please include country code

Receive Updates?

By submitting the form you agree to Orbus Software processing your data and agree to our Terms and Conditions.