ServiceNow Connect

Seamlessly integrate ServiceNow data with your iServer repository for richer insights and informed strategic planning

What is ServiceNow Connect?

ServiceNow Connect is an integration module that syncs data and schedules automatic updates between iServer and the ServiceNow platform. It includes support for customized metamodels within both ServiceNow and iServer, as well as multiple import profiles.

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Features of ServiceNow Connect

Import Scheduling

You can schedule regular updates and sync data imports to run automatically, at a time that suits you.

Leverages both iServer and ServiceNow APIs

iServer’s API enables users to take advantage of operational, IT-centric data available from ServiceNow. Metrics and analytics in iServer are augmented with ServiceNow data and are presented via user friendly dashboards.

Flexible Custom Data Mapping

Language mappings ensure you visualize and leverage ServiceNow data in your enterprise architecture models, standards, and application portfolio assessments.

Multiple Import Profiles

Multiple profiles make it possible to simultaneously import different data on different schedules.



  • Keeps ServiceNow data automatically synced with iServer.
  • Provides enriched analysis, including live operational data from ServiceNow.
  • Ensures data-based decision support for strategic planning and architecture.

Business Outcomes

  • Save time synchronizing planning and operations data with your business transformation repository.
  • Bulk import operational data from ServiceNow.
  • Relate imported ServiceNow data to new and existing iServer architecture components to understand the impact of change.

Who uses it?

  • Enterprise and Application Architects
  • IT Operations Managers
  • System Administrators
  • IT Strategy Managers

Download the Flyer

To find out more about the ServiceNow Connect module we have compiled a detailed list of features and benefits for you in this handy flyer. You can download it by clicking the link below.

Download Now

What Our Customers Are Saying

  • Highly Customisable yet Intuitive EA Platform

    We are a technology company who develop an IT system that is used within the UK utilities market. The reason for our wishing to implement iServer was twofold, firstly to maintain and track a detailed model of our product and secondly to allow us to implement a TOGAF based architecture function.

    Head of Development in the Mining, Resources and Energy Sector - read the full review

  • Simplicity at its best!

    Extremely simple & innovative way to EA - two thumbs up!

    Senior Principal Architect in the Communication Sector - read the full review

  • Cost-effective EA tool

    We have been satisfied with the products and the vendor. The timeline for major release slipped once, but the vendor was completely transparent and delivered what they promised.

    Architect in the Manufacturing Sector - read the full review

  • Better functionality and ease of use than competitors at a lower price point

    Excellent Implementation, Great Customer Service, and product lived up to sales claims

    Chief Enterprise Architect in the Manufacturing Sector - read the full review

  • Vendor relationship is fantastic and the product suits our environment perfectly.

    The vendor is very responsive to any and all issues I report. They take the time to ensure your environment is setup properly the first time. Training was very focused and they were willing to answer all questions I threw at them.

    Enterprise Architect in the Support Services Sector - read the full review

  • Seamless Architecture Integration

    Have been working with Orbus Software since 2008 when we began to develop an enterprise architecture. We have found the company to be responsive to changes in the IT world and willing to work with customers to design solutions that work best for them.

    Enterprise Architect in the Support Services Sector - read the full review

  • A very user-friendly experience!

    A simple tool understandable by our business and manageable by a small team. The support team is very nice and reactive!

    Project and Process Manager in the Finance Sector - read the full review

  • Simple implementation with good vendor consulting to get us started

    Easy to work with vendor, simple technology to implement, good training

    Manager IT Governance and Architecture in the Manufacturing Sector - read the full review

  • A Quick Start Enterprise Architecture Tool

    Great vendor support. Continues improvement of the product and very proactive in implementing the new versions.

    Enterprise Architect in the Finance Sector - read the full review

  • Very easy to get started with

    Works well in an MS Office friendly environment where the users already have an affinity for Visio and are focused on visual representation.

    Enterprise Architect in the Finance Sector - read the full review

  • Flexible, user-friendly tool which is highly configurable and affordable.

    iServer has met our requirements and expectations. Orbus have provided attentive and timely support throughout our relationship. Have seen many of our suggestions for product improvement added to the development pipeline and then added to the iServer product suite. In the past promises of new versions and features were not meeting promised release dates, but over the last couple of years Orbus has done a much better job of delivering against their roadmaps

    Director Enterprise Architecture in the Services Industry

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