ServiceNow Connect

Seamlessly integrate ServiceNow data with your iServer repository for richer insights and informed strategic planning


What is ServiceNow Connect?

ServiceNow Connect is an integration module that syncs data and schedules automatic updates between iServer and the ServiceNow platform. It includes support for customized metamodels within both ServiceNow and iServer, as well as multiple import profiles.

Features of ServiceNow Connect

Import Scheduling

You can schedule regular updates and sync data imports to run automatically, at a time that suits you.

Leverages both iServer and ServiceNow APIs

iServer’s API enables users to take advantage of operational, IT-centric data available from ServiceNow. Metrics and analytics in iServer are augmented with ServiceNow data and are presented via user friendly dashboards.

Flexible Custom Data Mapping

Language mappings ensure you visualize and leverage ServiceNow data in your enterprise architecture models, standards, and application portfolio assessments.

Multiple Import Profiles

Multiple profiles make it possible to simultaneously import different data on different schedules.


  • Keeps ServiceNow data automatically synced with iServer.
  • Provides enriched analysis, including live operational data from ServiceNow.
  • Ensures data-based decision support for strategic planning and architecture.

Business Outcomes

  • Save time synchronizing planning and operations data with your business transformation repository.
  • Bulk import operational data from ServiceNow.
  • Relate imported ServiceNow data to new and existing iServer architecture components to understand the impact of change.

Who uses it?

  • Enterprise and Application Architects
  • IT Operations Managers
  • System Administrators
  • IT Strategy Managers

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