Ad Hoc Workflow System

Intro

An Ad Hoc Workflow System supports flexible, non‑predefined process flows driven by user decisions. In EA, it’s useful where work varies case by case and strict orchestration would slow delivery.

Key points:

• Provides dynamic routing and user‑controlled task sequencing
• Enables faster resolution of unstructured or variable work
• Common use cases: case management, exception handling, approvals, service desk triage, project issue tracking
• Pitfall: poor governance can lead to inconsistent outcomes and audit gaps

Examples:

• Employee exception handling where steps differ per scenario
• Legal case management with practitioner‑selected next tasks
• IT service ticket triage choosing different paths based on impact

In practice:

Add light guardrails (roles, checkpoints, audit) while keeping flexibility for variable work.

Related terms: Workflow; Business Process Management; Process

FAQs:

Q: When is an ad hoc approach appropriate?
A: When work is variable and predefining every path would be impractical.

Q: How do I minimise risk?
A: Use roles, checkpoints, and audit trails for key decisions.

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