Process Monitoring

Intro

Process monitoring tracks processes so their state and performance statistics are visible. In EA, it enables transparency, control, and continuous improvement.

Key points:

• Provides near real-time status and alerts.
• Supports SLA management and root-cause analysis.
• Common use cases across EA/BPM/Data/App/Tech include dashboards, audit trails, and performance analytics.
• Pitfall: collecting data without acting on insights.

Examples:

• Monitoring approval cycle times and backlog.
• Tracking process exceptions and escalations.
• Aggregating throughput across functional units.

In practice:

Instrument processes with events and metrics; review trends and trigger corrective actions.

Related terms: Business Activity Monitoring; Key Performance Indicator; Process

FAQs:

Q: Is monitoring only for automated processes?
A: No; manual processes can be instrumented via events and logs.

Q: How granular should monitoring be?
A: Sufficient to detect bottlenecks and meet SLAs.

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