Performance Management

Intro

Performance management covers measuring, reporting, monitoring, and controlling organizational performance. In EA, it connects strategy to execution through metrics and governance.

Key points:

• Enables visibility and continuous improvement.
• Supports accountability and prioritization.
• Common use cases across EA/BPM/Data/App/Tech include process SLAs, capability health, application reliability, and cost performance.
• Pitfall: tracking metrics without owners or actions.

Examples:

• Monitoring order cycle time and on‑time delivery.
• Tracking uptime and incident rates for key applications.
• Capability scorecards across business units.

In practice:

Define a small set of actionable KPIs, review trends, and drive corrective actions through governance.

Related terms: Key Performance Indicator; Balanced Scorecard; Objective

FAQs:

Q: Should we use leading or lagging indicators?
A: Use both to manage performance and predict risk.

Q: How often to review performance?
A: Set cadences that match decision cycles (e.g., weekly ops, monthly governance).

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